Refund Policy

Last Updated: Wednesday, April 23, 2025

At Epic Solutions, we strive to ensure customer satisfaction with our ParametriX plugin. Please read our refund terms carefully before making a purchase.

1. Digital Product Nature

ParametriX is a digital product shipped electronically, instantly after purchase. Prices include support and service releases for the current version. If you upgrade your computer's hardware or operating system, you may need an upgrade to maintain compatibility. Due to its nature, we do not offer refunds once the product has been downloaded or accessed, unless required by law.

2. Exceptions

A refund may be considered in the following exceptional cases:

• Technical Issues: If the plugin cannot be installed or fails to function as described, and our support team is unable to resolve the issue within 7 business days.
• Duplicate Purchase: If you accidentally purchase the same product more than once.

3. Refund Process

To request a refund under the above exceptions, please contact us within 14 days of purchase at:

Email: esol.info.ge@gmail.com
Include your order ID, a detailed description of the issue, and any relevant screenshots.

4. Subscription Cancellations

If you're on a subscription plan, you may cancel anytime. Your access will remain active until the end of the billing period. No partial refunds are issued for unused time.

5. Final Note

We recommend reviewing product details and contacting us with any questions before purchasing to ensure ParametriX meets your needs.